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Guard and Reserve as an alternative to compulsory active duty service, might question the necessity of such service in a purely
voluntary military system. The Ombudsmen Services Program was established in response. It provides information, counseling, and
informal mediation of issues relating to compliance with the Uniformed Services Employment and
Reemployment Rights Act (USERRA).
Trained ESGR volunteers and the Ombudsmen Services national staff are available to promptly respond to inquiries and conflicts
presented by employees or employers. (see ESGR Resources page of this Web site, ESGR Committee Contacts section, for local contact
listing; use 1-800-336-4590 or About ESGR page of this Web site, Our Staff section, to contact national staff.) More than 95 percent
of all such requests for assistance are resolved in this informal process. Many problems result from poor communication between
employers and their employees or from a lack of familiarization with the rights and responsibilities of each as defined by law.
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