FOR IMMEDIATE RELEASE                          CONTACT:  Beth Sherman

                                                                                  703-380-9717

ESGR Customer Service Center Ribbon-Cutting

ARLINGTON, VA –  Employer Support of the Guard and Reserve (ESGR) held a ribbon-cutting ceremony for its newly relocated Customer Service Center on October 11th. The event was chaired by the Honorable Thomas F. Hall, the Assistant Secretary of Defense for Reserve Affairs.

The Customer Service Center was established in 2003 and initially placed in Millington, TN, with the Navy’s Personnel Command.  The Customer Service  Center serves as the primary entry point for communications and information related to the Uniformed Services Employment and Reemployment Act (USERRA) for ESGR constituents; (members of the Guard, Reserve components, their family members, the nation’s employers, human resource personnel, educators, and representatives of labor unions).

The decision to re-locate the service center to Arlington, Virginia will put the Customer Service Center Agents in direct proximity with the National Case Coordinators, enabling  ESGR to more effectively answer and resolve USERRA related matters.  The new Customer Service Center adds 2 additional Customer Service Agents for a total of 4 agents and 2 additional National Case Coordinators. Most notably are the extended hours of operation from to 0800-2000 (EST).

While the extension changed from 551 to 560, the toll-free number remains the same:

1-800-336-4590 x 560

Information can also be requested electronically at:  ESGR.OMB@osd.mil

In the last Fiscal Year alone, ESGR Customer Service Center Agents received over 11,000 e-mails and calls filing a USERRA complaint or potential USERRA violation along with requesting USERRA information concerning a Reserve Component member and their civilian employer.   

ESGR is a Department of Defense agency established in 1972. Its mission is to gain and maintain employer support for Guard and Reserve service members by recognizing outstanding support, increasing awareness of the law, and resolving conflicts through informal mediation. More information on ESGR can be found at www.esgr.mil.